New Jersey has some terminal complaints.
Newark Liberty International Airport leads the nation in the most complaints related to the Transportation Security Administration, according to a report.
Among the 44 largest U.S. airports, Newark topped the list by a wide margin between 2015 and 2023, according to TSA data analyzed by Upgraded Points, a travel and financial advisory company.
With 12.84 complaints per 100,000 passengers in 2023, the Garden State airport had the most complaints of any major airport, eclipsing the national average of 3.92 per 100,000 travelers.
After Newark, Cleveland Hopkins International Airport had 10.35 complaints per 100,000; Palm Beach International Airport saw 8.98; and Southwest Florida International Airport had 8.92 in 2023.
The Big Apple’s two other major airports, JFK International and LaGuardia Airport, also topped the list at number six and number ten, respectively.
Newark saw the third-most delays in the nation in fiscal year 2023 with 13,000 or more delays behind Las Vegas and LaGuardia, according to the Federal Aviation Administration.
Newark Liberty also saw the third-most cancellations in the same period.
“Airports with more TSA complaints may mean longer delays,” the Upgraded Points study said.
“Knowing an airport’s check-in process can help you plan your travels more effectively so you’re not in a huge rush when you arrive.”
On the other end of the spectrum, Charlotte Douglas International Airport, Dallas Fort Worth International Airport and Dallas Love Field were the three airports that received the fewest complaints, the report said.
Respectively, last year they reported 3.47, 4.22 and 4.3 complaints per 100 thousand passengers.
Surprisingly, the data shows that complaints are at their lowest start in January before slowly increasing throughout the year to a peak in December with an average of 1,457 complaints per day during the busy holiday travel season.
“Higher passenger volumes can make an already stressful situation even more stressful, almost certainly leading to a worse experience and more complaints filed,” the study found.
The most common complaint, which accounted for more than 40% of all airport complaints nationally, was about TSA’s expedited passenger screening program, or TSA PreCheck.
Mishandling of passenger property and customer service issues were the next most frequent complaints.
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Image Source : nypost.com